Ross-Kzoo Posted April 1, 2017 Share Posted April 1, 2017 I haven't been on this site for some time. I've been building my house with plans created from my Home Designer software. My old laptop computer broke the hinge on my screen away from the main . It is barely useable so I bought a new laptop and would like to transfer the software to the new laptop. Is this doable? Link to comment Share on other sites More sharing options...
LawB10 Posted April 1, 2017 Share Posted April 1, 2017 Yes, just log in and deactivate the license on the old computer, then install on the new computer, using the same key and activate on the new one. Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 1, 2017 Author Share Posted April 1, 2017 Even if it's Home Designer 2014? Link to comment Share on other sites More sharing options...
solver Posted April 1, 2017 Share Posted April 1, 2017 As long as you have the install media, a CD or a download accessible from the old system, it should work fine. Have you tried? Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 1, 2017 Author Share Posted April 1, 2017 I only got the download version and not the CD. I tried a thumb drive in the USB port and after transferring to the new computer it didn't appear that there was anything there. Link to comment Share on other sites More sharing options...
solver Posted April 1, 2017 Share Posted April 1, 2017 7 minutes ago, Ross-Kzoo said: it didn't appear that there was anything there Anything where? The thumb drive, or the new laptop? Have you tried your Digital Locker? Link to comment Share on other sites More sharing options...
LawB10 Posted April 1, 2017 Share Posted April 1, 2017 Burn the downloaded version to cd, then install Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 1, 2017 Author Share Posted April 1, 2017 It appeared that the file or program was transferred but when I tried to open it in the new computer when I tried to open Home Designer there was nothing there. Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 1, 2017 Author Share Posted April 1, 2017 2 minutes ago, LawB10 said: Burn the downloaded version to cd, then install Neither my old computer nor my new computer has a CD burner. Link to comment Share on other sites More sharing options...
solver Posted April 1, 2017 Share Posted April 1, 2017 You should be transferring a file named something like this Home_Designer_Pro-16.3.0.59-Win64.msi I think. That is for Pro 2015, 2014 may have used a different format. Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 1, 2017 Author Share Posted April 1, 2017 Thanks, I'll try that tomorrow. Got company coming right now. Link to comment Share on other sites More sharing options...
Jo_Ann Posted April 2, 2017 Share Posted April 2, 2017 https://www.homedesignersoftware.com/support/article/KB-02972/migrating-home-designer-to-a-new-computer.html Link to comment Share on other sites More sharing options...
Ross-Kzoo Posted April 2, 2017 Author Share Posted April 2, 2017 Thanks Jo_Ann, It looks like i"ll have to contact Customer Service tomorrow since I have HD Suite 2014 and the it looks like the transfer operation is a little different. Link to comment Share on other sites More sharing options...
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