Ross-Kzoo

Transferring to a new computer

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I haven't been on this site for some time. I've been building my house with plans created from my Home Designer software. My old laptop computer broke the hinge on my screen away from the main . It is barely useable so I bought a new laptop and would like to transfer the software to the new laptop. Is this doable?

Front house in color.jpg

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Yes,  just log in and deactivate the license on the old computer, then install on the new computer, using the same key and activate on the new one.

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As long as you have the install media, a CD or a download accessible from the old system, it should work fine.

 

Have you tried?

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I only got the download version and not the CD.

 

I tried a thumb drive in the USB port and after transferring to the new computer it didn't appear that there was anything there.

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7 minutes ago, Ross-Kzoo said:

it didn't appear that there was anything there

 

Anything where? The thumb drive, or the new laptop?

 

Have you tried your Digital Locker?

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It appeared that the file or program was transferred but when I tried to open it in the new computer when I tried to open Home Designer there was nothing there. 

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2 minutes ago, LawB10 said:

Burn the downloaded version to cd, then install

Neither my old computer nor my new computer has a CD burner.

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You should be transferring a file named something like this

 

Home_Designer_Pro-16.3.0.59-Win64.msi

 

I think. That is for Pro 2015, 2014 may have used a different format.

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Thanks Jo_Ann, It looks like i"ll have to contact Customer Service tomorrow since I have HD Suite 2014 and the it looks like the transfer operation is a little different.

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