kingdav

Product License Update Request

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I purchased HD Suite 2016 last month and installed it on my Mac Pro Server running OS X Yosemite. I was having an issue with a missing graphics file when I attempted to use the camera so I reloaded the software. That didn't fix the problem but within a week I got a dialogue box asking for the product key. The original key auto-populated but when I hit Activate it tells me my license is out of date. I deleted the entire installation and reloaded the software from both the downloaded dmg as well as the backup CD I purchased. Same result. Any ideas?

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Thanks, I tried that and was unsuccessful. I have contacted sales twice over the past two weeks and went to voice mail each time, with no call back. Also submitted a case with no response. Unfortunately I'm stuck with shelf ware until I get it resolved. 

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I suggest you call Tech Support, I have used these people's products since 1994 and was never once failed to get satisfaction Please try again.

 

DJP

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Sounds like it might be an Activation Server Error , if you tried to reinstall without deactivating 1st , it maybe confused , so likely Tech Support or CS are the only ones who can help. During biz hours there is usually a Chat Rep on the Product Page and they also use Skype too. 

https://www.homedesignersoftware.com/company/contact.html

 

This KBA may give you some more info:

https://www.homedesignersoftware.com/support/article/KB-01028/installing-home-designer-on-multiple-computers.html

 

M.

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Do you have the option to "Manage Activations" in your Digital Locker?  If so, use that to deactivate the current install and see if it will let you reactivate.

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