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TennScott

Online Training Videos, no sound

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Running HD Pro 2015, been away from the program for some time.  Since last used the videos, I upgraded to Win 10.  I was trying to get reacquainted with the software and thought I would watch the online videos.  They play fine, but with no audio.  I have checked all of the locations I know to adjust volumes and mute settings, but nothing seems to work.  I can watch and listen to YouTube, CD's, DVD's system sounds and other video, but the Home Designer videos remain silent.  I contacted CA technical service and I received a link to the videos, but when I play from that link, the videos remain silent. 

 

I have gone through the windows settings and everything seems to be set properly.  While I watch a video, the master sound bar moves and indicates there is output, but something is not allowing the sound to get to the speakers. 

 

Has anyone experience this problem in the past?

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Have you tried a different browser?

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2 hours ago, TennScott said:

Has anyone experience this problem in the past?

No, it is probably something on your PC. Do you have a laptop or a desktop PC or 
Mac?

As Eric said, try another browser, they are free. Check your sound settings and hardware.

 

DJP

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David,

 

Its a desktop running Win 10.  The audio does not work in either Chrome or IE, so yes, it;'s a setting somewhere in Windows.  I do know that the training videos on the CA website run using Adobe Flash.  I did not have flash installed, so I installed it, still no luck in either browser.  I may try reinstalling the Realtec audio drivers.  I did get the audio to work on the TV, so I guess I can always go into the living room to watch.  I just upgraded to HD Pro 2020 to start working on a new house.

 

 

Thanks, TennScott

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In Windows 10 type "sound" into the "Search" input box and then go to "Sound Settings" and take a look.

 

DJP
 

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