blackbeard

Fireplace display problem

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Using HDA v18, build 18.3.2.2X64.  My fireplace does not display correctly in any view.  See images full camera front, elevation 1 side; and elevation 2 front.  In all three, the fireplace appears to be dropped down below the first floor level.  But when I check the fireplace dialog box, last image, the Floor to Bottom value is set to 0.  Further, if one looks closely at the three images, you will notice the guidelines are all at proper position based on the dialog box.  I have closed and reopened the application.  I have restarted my computer.  Nothing seems to fix the display problem.  Other than going through the hassle of re-installing my product, is there anything else I might try first.

 

Thank you.

 

 

Kevin

Home Designer Version 18; 64 bit

full camera front.JPG

elevation 1 side.JPG

elevation 2 front.JPG

fireplace specification dialog box.JPG

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I see you said, but ...

 

Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.

 

You can make this info easy to find, and help everyone by adding this info to your signature (see mine for an example) by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

SIG.thumb.jpg.af17109346e9446432098056e258623d.jpg

 

----

 

Resources for self help:

 

The built in Help System (always a good place to start)

 

 

 

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Posting your plan file (just like you did the images) will give others something to work with.

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I do apologize for leaving the word architect out of my signature line notwithstanding the first sentence implied that.. The built in help system didn't help.  Nor did Knowledge Base or anything else for that matter.  My graphics card Nvidia GTX1050 has the latest driver as well.  So, any suggestions.

 

Blackbeard

 

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I suggest that you delete the offending fireplace object and try another one. The behavior the current one is displaying is corrupt and incorrect. Try another one.

 

DJP

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I can do that. Just build my own. What are soffits and partitions for anyway.  :-)  Many, many thanks.

 

blackbeard

 

 

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