BrewerDesign Posted November 15, 2017 Share Posted November 15, 2017 I haven't run Home Designer Pro 2018 in a few weeks and now I get this message "this app can't run on your pc." Any Ideas? Thanks. Link to comment Share on other sites More sharing options...
solver Posted November 15, 2017 Share Posted November 15, 2017 Check with support. Link to comment Share on other sites More sharing options...
BrewerDesign Posted November 15, 2017 Author Share Posted November 15, 2017 Thanks Eric. I checked the health of notebook- storage, memory, etc., all seems good. I suspect windows 10 auto updates to be culprit. Will take your advice. Link to comment Share on other sites More sharing options...
BrewerDesign Posted November 21, 2017 Author Share Posted November 21, 2017 Update for anyone with similar problems: CA support said this issue is caused by a conflict with McAfee and somehow effected by an auto update to Creators, which I initially thought was an app but apparently is the recent update to windows 10 (obviously I'm out of touch, I've been busy). Support's solution is to uninstall McAfee, which I hate to do. I got the full McAfee suite for free from AT&T - I'm a uverse subscriber - and it works great. Any suggestions for a new security software or a work around would be appreciated. Waiting for an update from CA. Link to comment Share on other sites More sharing options...
BrewerDesign Posted November 23, 2017 Author Share Posted November 23, 2017 Another update: Just ran Update>Repair and HD Pro is up and running. Version is now 19.3.1x8x62 with no change to notebook - McAfee still up. Thank you CA. Link to comment Share on other sites More sharing options...
BrewerDesign Posted November 27, 2017 Author Share Posted November 27, 2017 Yet another update: if you run the repair you can run HD once and it gets corrupted again. Link to comment Share on other sites More sharing options...
swarren Posted November 28, 2017 Share Posted November 28, 2017 You don't need McAfee. Uninstall it as you can always put it back. Run HD multiple times. If HD continues to work, then McAfee is the problem. Windows 10 has Windows Defender Security built in, and will take over once any 3rd party app is removed. Often the security suites from ISP's are behind. If may be that the free one from ATT is not supported by the Windows 10 Fall Creators update. Link to comment Share on other sites More sharing options...
DavidJPotter Posted November 29, 2017 Share Posted November 29, 2017 I have two PC's, both run Windows 10 (one is on the Fall Creator's update and the other is set to Windows Insider which has the latest Beta version of Windows 10). Both machines have multiple Home Designer and Chief Premier versions on them. Through all the updates, I have had zero problems with those applications at all. DJP Link to comment Share on other sites More sharing options...
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