Problem with 3D Rendering

[chiefuserbrettm]

All,

Here is my problem:

After creating a house plan, when I use the 3D rendering tool (whether it is full overview, dollhouse etc.) everything looks black unless I zoom in extremely close, then I can see the materials and colors. Same thing with landscaping. Any ideas about why this is happening and how I can fix it?

[DavidJPotter]

These Knowledge Base Help articles may help:

 

https://www.homedesignersoftware.com/search/?q=renderings+all+black

 

DJP

[chiefuserbrettm]

Thanks, David. I've read those articles and I don't think they address my problem. Here is another example of what is happening.

If I select the framing overview, all of the framing members appear black, even though I can clearly see the separate framing members. Then, if I zoom in really close, I can see the wood color they are supposed to be. I think it may have something to do with lighting, but I haven't been able to figure it out.

[katalyst777]

Most likely a video card problem. Go through everything in this article.

KB-00897: Troubleshooting 3D Display Problems

[chiefuserbrettm]

I appreciate the direction from everyone, but I still haven't been able to troubleshoot the problem. I am running HD Suite 2017, and I have verified my system settings are sufficient.  Here is an example of what I am seeing. Most of the materials I use show up as black unless I zoom in very close. Paint colors on walls show up fine, but if I put tile on a wall, it shows up black. When I place a door, the default color will show, but if I choose a different material, it shows black. This same thing happens when I am using 3D cameras inside the plan. It doesn't make sense that some materials appear fine and others black. Any ideas?

 

 

[LawB10]

chiefuser,

 

As solver suggested,    POST THE PLAN!

[katalyst777]

I appreciate the direction from everyone, but I still haven't been able to troubleshoot the problem... It doesn't make sense that some materials appear fine and others black. Any ideas?

 

You haven't "been able to troubleshoot" it, or do you mean that you haven't been able to fix it?

 

Regardless of whether it makes sense to you personally that you should go through the article, have you at least tried it? It's resolved countless other posts with people describing the exact same thing as what you are with black views and material displays.

 

Does your video card meet the system requirements?  What is it?  Did you update its driver?

 

Did you go through and make changes in Render Preferences?

 

If you've done all that and it's still happening, then follow the instructions on sending the plan and system files into the company's Support team. They're better able to help with this kind of question than us other users here in the forum where we help more with how to use the programs than problems with them.

[chiefuserbrettm]

Ok, here are three images that demonstrate the problem. The first image is just a full camera view of a default plan. In the second image, I have placed some wallpaper on the long wall with the cabinets. You will notice that the wall appears black. On the third picture, I have zoomed in and you can see the wallpaper, but only when you get close enough.

[LawB10]

Chief,

 

For the 3rd time post the plan please!!!

[katalyst777]

It still really looks like a video card issue, based on the images.

Did you get in touch with the company's technical support people?  What did they say?

I still don't see a compressed backup of the plan attached to your last post, only the images.

[rfcomm2k]

I would bet it is a lighting issue. Click each of the light fixtures and verify that  they are turned on in the rendered view, and that they are of sufficient brightness. Notice in the first pict the light above the desk appears to be on, but in the other views it does not.