Zahida 0 Posted November 3, 2018 Hi Would someone please please help me with the following issues. I have made video clips explaining what I need help with. I cannot explain in typing it all out. Truly appreciate it. Thank you in advance. Importing Custom Tiles.mp4 Problem with soffit.mp4 MASTERPLAN (1).plan Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 Adding the jpeg file to the library, and then painting it to the backsplash, works like it's supposed to (when I tried it on your plan). The only thing I can suggest, is to delete the pattern from your library and then begin over (re-add the jpeg to the library). Maybe that will fix whatever went wrong. The soffit: If you zoom in real close (2d view) you can see the outline of the soffit (you changed it to a light yellow, and that's why you can't see it). Open the tool display for the 2d view, and change it back to the original grey. Why are you using a soffit for the step? Copy/paste the single step that you already have, position it, and it will automatically wrap. 1 Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 I had deleted the pattern from my library and re-do it but I'm still having the same problem. (Adding the jpeg file to the library, and then painting it to the backsplash, works like it's supposed to (when I tried it on your plan). The only thing I can suggest, is to delete the pattern from your library and then begin over (re-add the jpeg to the library). Maybe that will fix whatever went wrong). I had tried what you suggested but in my program it's showing nothing there. Ahhhh (The soffit: If you zoom in real close (2d view) you can see the outline of the soffit (you changed it to a light yellow, and that's why you can't see it). Open the tool display for the 2d view, and change it back to the original grey). I don't want a step for the other side where I am using the soffit I need to fill in the gap. (Why are you using a soffit for the step? Copy/paste the single step that you already have, position it, and it will automatically wrap). Thank you Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 I see that 'SDXC' card is highlighted when you are choosing the jpeg file. Try moving the file to your pc in the 'my documents' or 'my pictures' folder. Then re-add the file to your library. Try it and see if it works. Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 Sadly it didn't work :-( same issue. Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 Are you able to paint other textures from the library core materials to the backsplash? Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 Yes I can BUT look at the pattern that I chose it isn't there on plane color. Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 Nope still the same. So grateful for your help Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 I believe that you have removed the sdxc (D) drive from your pc and then HD Pro can no longer find the file. When you moved the file onto a Windows folder, did you go to the NEW location of the file to re-add it to the library? Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 No I didn't remove the SDXC from (D) Would suggest that I redownload the CA software and see if many of my issues might be resolved?? Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 I doubt that that would resolve the issue. Considering that you are able to paint Pro core materials, would seem to suggest that there is an issue with the way you are adding the file, or even the file itself. Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 You're most welcome to take over my laptop and see for yourself by add any tile from CA. Share this post Link to post Share on other sites
solver 630 Posted November 3, 2018 Have you toggled off textures? Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 Try adding this jpeg. It tiles better. Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 If you have seen the video clip which I had explained my issues, I had used this tile. Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 Have you toggled off textures? I don't understand?? Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 It IS the SAME tile, only better. 1 Share this post Link to post Share on other sites
Zahida 0 Posted November 3, 2018 Please see attachment Toggle Patterns.mp4 Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 On the toolbar, EDIT, down to the bottom, PREFERENCES. In the dialog box that opens, left side, down at the bottom, click on 'video card status'. Take a snip of the box that opens, and post it here. 1 Share this post Link to post Share on other sites
Jo_Ann 176 Posted November 3, 2018 I was able to reproduce one of your posted pics by toggling OFF textures, as Solver suggested you might have done. Share this post Link to post Share on other sites
Zahida 0 Posted November 4, 2018 I went into edit preference reset option and reset toolbars to factory defaults and reset other preferences to factory defaults but the Toggle pattern still grey and not turning on. However I did manage to add the prefered backsplash that I needed after resetting the preference. Thank you once again now that this issue has been resolved onto the next one :-) Share this post Link to post Share on other sites
Zahida 0 Posted November 4, 2018 1 hour ago, Jo_Ann said: I was able to reproduce one of your posted pics by toggling OFF textures, as Solver suggested you might have done. Thank you for showing me this as I will now keep it in mind that I can take a look here if I have further issues. Toggling OFF - ON Textures.mp4 Share this post Link to post Share on other sites