Traumranch Posted May 20, 2018 Share Posted May 20, 2018 My computer crashed yesterday and I am trying to reinstall Home Desing Pro 2017 on the same computer. I had to completely restore the computer to factory settings, so the software is reading it as an entirely different computer for some reason. When I enter the product key it says that the software is already installed on another device. However, it is actually the same computer. I have followed the directions it gives for disabling the previous license. Yet, when I get to the location on the website that it says this information should be, there is nothing there. In fact, it says that I have no licenses. Can anyone help? Running Windows 10 Link to comment Share on other sites More sharing options...
solver Posted May 20, 2018 Share Posted May 20, 2018 You may need to contact Chief Architect Monday. Link to comment Share on other sites More sharing options...
Traumranch Posted May 20, 2018 Author Share Posted May 20, 2018 I submitted a ticket but was wondering if someone here could help me out before then. Link to comment Share on other sites More sharing options...
DavidJPotter Posted May 20, 2018 Share Posted May 20, 2018 27 minutes ago, Traumranch said: I submitted a ticket but was wondering if someone here could help me out before then. No, your only recourse is Chief Architect Support in such a case. Your license is "still active" on your old computer and is not recognized on your current one, it is a digital thing. DJP Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now