Changing materials and colors of objects


Greenspace
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Can someone please help me with this issue. I am unable to change the material to anything other than a basic color, and if I try it just turns black or pixeled. An example is when I add a shelf to a wall and try to change it to a wood material it turns black or pixeled. Is there a glitch in my program or if is there a button I need to switch off?

Any assistance would be greatly appreciated.

Thank you

Example attached is I am unable to change the flooring, it says it maple plank but its just black, also I have tried to change the color of the bench top to a wood grain and it just turns black.

Matin's Bench light grey color.pdf

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Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.

 

You can help everyone by adding that info to your signature (see below for how to turn them on) by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

SIG.thumb.jpg.af17109346e9446432098056e258623d.jpg

 

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Resources for self help:

 

The built in Help System (always a good place to start)

 

 

 

 
Home Designer - Getting Started - Setting Preferences and Defaults
 
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Display problems are often the result of a video card that does not meet minimum requirements, or has an out of date driver.

 

Minimum requirements may be found on the website.

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So you checked the minimum requirements against your new computer? There are plenty that do not meet them, or fall at the low end.

 

You might contact Home Designer support too. They are experienced in helping with this type of problem.

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Yes, I did check the requirements and they are beyond what is required. I just don't want to have to pay to contact support. This is the most ridiculous thing I've ever heard, you have to pay more than what it cost for the program to get support. 

Thank you for your assistance though.

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With the 3d the active window, look under 3d > camera view options, and see if "toggle textures"  has a check mark.

 

Also, on the tool bar under edit, scroll down to "preferences" > render > video card status.  Post a jpg of the card status.

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Hi Eric, Thank you very much for trying to help. I'm definitely not able to change the textures and materials like you are in the video. The image below shows what happened when I tried to change the floor. I have used the materials successfully on one project but I cannot do it anymore. This is why I feel like its a glitch somewhere in the program and not my computer. 

Matin's Bench pixel view.pdf

Bench.jpg

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What happens when you start a new plan with a single room? 

 

Make a copy of your plan and delete everything but the 4 walls. Can you change things? If so, add a few random things and try to change. If it works at first, but you have problems as more objects are added, it's almost surely a problem with the computer.

 

Given adequate resources, the software will work, and the image you show above is a classic video problem.

 

You can try this.

 

ht1.thumb.png.ef1ddb9e04224afa9dd96045f653d4b4.png

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