Greenspace Posted February 12, 2021 Share Posted February 12, 2021 Can someone please help me with this issue. I am unable to change the material to anything other than a basic color, and if I try it just turns black or pixeled. An example is when I add a shelf to a wall and try to change it to a wood material it turns black or pixeled. Is there a glitch in my program or if is there a button I need to switch off? Any assistance would be greatly appreciated. Thank you Example attached is I am unable to change the flooring, it says it maple plank but its just black, also I have tried to change the color of the bench top to a wood grain and it just turns black. Matin's Bench light grey color.pdf Link to comment Share on other sites More sharing options...
solver Posted February 12, 2021 Share Posted February 12, 2021 Display problems are often the result of a video card that does not meet minimum requirements, or has an out of date driver. Minimum requirements may be found on the website. Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Its not the video card as we bought a brand new computer just to run this program and we have nothing else running on this system Link to comment Share on other sites More sharing options...
solver Posted February 12, 2021 Share Posted February 12, 2021 So you checked the minimum requirements against your new computer? There are plenty that do not meet them, or fall at the low end. You might contact Home Designer support too. They are experienced in helping with this type of problem. Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Yes, I did check the requirements and they are beyond what is required. I just don't want to have to pay to contact support. This is the most ridiculous thing I've ever heard, you have to pay more than what it cost for the program to get support. Thank you for your assistance though. Link to comment Share on other sites More sharing options...
Jo_Ann Posted February 12, 2021 Share Posted February 12, 2021 With the 3d the active window, look under 3d > camera view options, and see if "toggle textures" has a check mark. Also, on the tool bar under edit, scroll down to "preferences" > render > video card status. Post a jpg of the card status. Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Hi there, I did this and it was checked, I unchecked it and the floor changed to a light color but the wood grain and texture is still not visible Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Link to comment Share on other sites More sharing options...
solver Posted February 12, 2021 Share Posted February 12, 2021 Post the plan and I'll have a look. Use the File>Backup Entire Plan tool, then attach the file it creates. Link to comment Share on other sites More sharing options...
Jo_Ann Posted February 12, 2021 Share Posted February 12, 2021 Definitely something fishy going on there. Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Backup plan.zip Link to comment Share on other sites More sharing options...
solver Posted February 12, 2021 Share Posted February 12, 2021 Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 Hi Eric, Thank you very much for trying to help. I'm definitely not able to change the textures and materials like you are in the video. The image below shows what happened when I tried to change the floor. I have used the materials successfully on one project but I cannot do it anymore. This is why I feel like its a glitch somewhere in the program and not my computer. Matin's Bench pixel view.pdf Link to comment Share on other sites More sharing options...
solver Posted February 12, 2021 Share Posted February 12, 2021 What happens when you start a new plan with a single room? Make a copy of your plan and delete everything but the 4 walls. Can you change things? If so, add a few random things and try to change. If it works at first, but you have problems as more objects are added, it's almost surely a problem with the computer. Given adequate resources, the software will work, and the image you show above is a classic video problem. You can try this. Link to comment Share on other sites More sharing options...
Greenspace Posted February 12, 2021 Author Share Posted February 12, 2021 OMG!!! The last step worked. Thank you so much! Link to comment Share on other sites More sharing options...
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