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***** I see you said Pro 2021 *****




Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.


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Home Designer - Getting Started - Setting Preferences and Defaults
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Commonly garage rooms are lower than the main home due to the fact that the threshold of the garage door is usually at grade and by code home floors must be at least 6" above grade. Also most garage floors are slanted with the lowest end just under the garage door. Chief Premier and Home Designer software does not by settings create a slanted floor so I commonly set the garage floor at its lowest to accommodate that tradition (as you have in your image).  So it is likely that the door into the main home would be elevated relative to the garage floor by default. The double-doors shown on the right of your image must lead to a room off the garage for HVAC or just storage, its floor should be set to the same height as the garage for easy access. In short, you were not "wrong" there but you should be overt about such settings as I explained above in the future.



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