Kristine Posted September 22, 2017 Share Posted September 22, 2017 I've recently encountered a strange new problem with most symbols from the 3D Warehouse. Either they are incredibly disjointed and/or the materials are all wrong. These are symbols I have previously used with no problems. Find image attached showing the exact same symbol - one imported a few weeks ago (left) and one imported today (right). I used to be able to use almost any symbol from the 3D Warehouse with no issues. Now I can barely use any at all! Can anyone shed some light on what the issue may be? I really don't understand why symbols work perfectly in Sketch Up though not in Home Designer. I am using Home Designer Pro 2016. Link to comment Share on other sites More sharing options...
Kristine Posted September 22, 2017 Author Share Posted September 22, 2017 Just wanted to add, I've been experimenting. Downloaded all SKP versions of this particular object: https://3dwarehouse.sketchup.com/model/u86a44ae0-14ae-48fa-9080-dd4c94ce8819/Factory-Modern-No-4-Sconce. 2014 and 2015 were able to be imported however they are disjointed (see image attached - bulb and cage are separate and not connected to actual light). 2016 and 2017 were not able to be imported. This is the message I received: "This SKP file was created in an incompatible version. Unable to import". Just wondering if anyone might be willing to try importing the same symbol (as linked to above) and let me know if they experience the same thing? It would be greatly appreciated. Link to comment Share on other sites More sharing options...
DavidJPotter Posted September 22, 2017 Share Posted September 22, 2017 I downloaded the skp symbol in question with no difficulty and it looks as expected inside Home Designer Pro. The thing I have noticed about Sketch Up Files is that they are certainly "Free" but Sketch Up also does not apply ANY quality control over these free symbols. That means that you and I must be the QC people. I commonly discard several .skp files when I am trying to acquire a new symbol, I have to commonly download several and evaluate them to find just one that is acceptable. I do not consider this unusual or a bug, rather it is people just being people. I have also observed, as you have that which version of Sketch Up to import makes a difference, which is again a hit and miss proposition for me as well. It just seems to come with that turf. DJP Link to comment Share on other sites More sharing options...
Kristine Posted September 22, 2017 Author Share Posted September 22, 2017 Thanks so much for replying. Yes, I am aware that the 3D Warehouse is a free resource with no QC and I too often discard symbols which don't work properly. Like I mentioned and have shown however, certain symbols which worked for me two weeks ago have suddenly gone haywire, and whereas I could previously use most symbols now I can barely use any at all! This is a big problem for me as I use HD for interior decorating consultations so sorely need more than what is merely offered in the core library. Surely if we are using the exact same program and this exact same symbol works for you though not for me there must be some kind of bug? What is the other explanation? Link to comment Share on other sites More sharing options...
DavidJPotter Posted September 23, 2017 Share Posted September 23, 2017 My advice is to find which Sketch Up version works on your machine and then stay with that version if found. Your only other recourse is to buy Sketch Up Pro and repair your "free" downloads when they fail. DJP Link to comment Share on other sites More sharing options...
Kristine Posted October 1, 2017 Author Share Posted October 1, 2017 Just in case anyone else is experiencing this issue, I contacted support and it is most definitely a bug. Apparently associated with metric plans (I use metric as I'm based in Australia). Link to comment Share on other sites More sharing options...
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