donny58072 Posted March 31, 2015 Share Posted March 31, 2015 I upgraded my program from Designer Pro 2014, to Designer Pro 2015, and now everytime I export a 3D picture in jpg, the entire picture is red, as shown in attachment. Never had the issue with 2014, just started after downloading 2015 edition. Any ideas on how to correct this??? Link to comment Share on other sites More sharing options...
DavidJPotter Posted March 31, 2015 Share Posted March 31, 2015 Contact Tech Support they know all and see all as well as help. DJP Link to comment Share on other sites More sharing options...
katalyst777 Posted March 31, 2015 Share Posted March 31, 2015 There are several earlier threads that explain this is an integrated Intel chipset issue with older drivers. Updating the driver should fix it.(I tried to see if I could track down the earlier threads, but "red" is too short a search term - If I recall correctly though, I think the driver date needs to be from 2014 or newer.) Link to comment Share on other sites More sharing options...
Kbird1 Posted March 31, 2015 Share Posted March 31, 2015 if you just paid for 2015 in the last 30 days Don ,you are eligible for a free 2016 version upgrade which I think now has a new update to address Intel chipset Videocards added to it according to reports I saw On Chieftalk ....as DJP said, it might be best to talk to Tech Support direct. M. Link to comment Share on other sites More sharing options...
donny58072 Posted March 31, 2015 Author Share Posted March 31, 2015 Kbird1, I just updated to 2015 and paid for it March 16, 2015. Is this true that I can then upgrade to 2016 for free??? That would be great considering how upset I was to upgrade and a week later 2016 comes out!!! Where would I look into this to find out? Everyone else, I am working with Tech Support and they also said upgrade drivers. I have done so and so far no luck in doing it, downloaded directly from Intel.com the most recent driver they had for my laptop. Waiting to see what else they come up with. Link to comment Share on other sites More sharing options...
katalyst777 Posted March 31, 2015 Share Posted March 31, 2015 Is this true that I can then upgrade to 2016 for free? That would be great considering how upset I was to upgrade and a week later 2016 comes out!!! Where would I look into this to find out? https://hometalk.chiefarchitect.com/index.php?/topic/879-current-version-guarantee/#entry5013 1 Link to comment Share on other sites More sharing options...
KayNine Posted March 31, 2015 Share Posted March 31, 2015 You can do a screen capture instead of an export from the software and it works. 1 Link to comment Share on other sites More sharing options...
Kbird1 Posted March 31, 2015 Share Posted March 31, 2015 yes it's true Donny ,2016 came out March 25th , the announcement is in the Announcements Part of the Forum here (with the link for the the free upgrade) I guess Support never asked when you got 2015.....but here it is https://hometalk.chiefarchitect.com/index.php?/topic/876-released-home-designer-2016-for-mac-pc/ Link to comment Share on other sites More sharing options...
katalyst777 Posted April 1, 2015 Share Posted April 1, 2015 KayNine - A screen capture works if you want a static image, but the problem also happens if you try to do a walkthrough or print an image, so updating the driver is still wise to just fix the problem, rather than try to work around it. Link to comment Share on other sites More sharing options...
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