My materials are not showing up.

[Zeebronxnyc]

Can anyone help me and tell me what is wrong? I'm using Home Designer Interiors 2019. It has been working fine up until September 1, 2021. Most of my wood, tile and counter top materials that came with the program are not showing up. I don't know if there is a glitch in the program. I try to change it and it keeps looking like this. It also appears to be this black shadow that I can't get rid of. I don't know what is going on.

 

Zee

[solver]

 

*** I see you said interiors 2019 ***

 

 

Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.

 

You can help everyone by adding that info to your signature (see below for how to turn them on) by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

 

----

 

Many questions have been asked and answered. The Home Designer website is a good place to start your search.

 

Here is a video about searching the forum: https://youtu.be/dDT6wbrrVRM

 

 

Resources for self help:

 

The built in Help System (always a good place to start)

 

Getting Started

 

Knowledge Base

 

YouTube

 

Home Designer - Getting Started - Setting Preferences and Defaults

[DavidJPotter]

The software is programmed to present an "error message" when materials become "missing", in your shared images above I saw NO evidence that ANYTHING
 was missing or out of place. Can you be more specific as to how the materials are "missing" please?

 

DJP

[Zeebronxnyc]

When I change my material that material is not showing up. See video below. I changed to a dark countertop and it came out different. The floor is doing the same thing as you can see in the video.