Bill98502

Create new plan???

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Returning after two years away, and have downloaded an update. Now when I go to File>New Plan I get a screen (see image) where I am asked to choose units and type of template. After I do so, ...nothing. Can not click "OK", can not progress.  Yes, I must be rusty after not using program, but can't even get started!

Thanks much.

CA question.JPG

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Just spent an hour searching Home Designer for help on this issue - no luck. 

I did find an image which shows what I should see after going to File>New Plan. See image below. I get nothing like this. The "OK" button stays grayed out after I select units and template. 

CA question 2.JPG

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I'd start by running the installation again. There will probably be a Repair option which I would choose.

 

If that does not fix things, contact Home Designer support directly.

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Thanks Eric. Good to know I did not do something dumb.

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Ran the repair option no luck. Have submitted a request to Home Designer support.

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I received a response from Home Designer support. Yes, there was a glitch, I had to go into my hard drive documents and make changes to Home Designer Architectural 2019 Data folder. Got me going.

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