Templates not loading


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We are seeing this a lot when people have their templates stored in the OneDrive folder.

There has been a new update that turns on OneDrive's "Files on demand" feature by default.


This means that the files appear on your computer, but they are actually in the cloud (denoted by a cloud symbol in file explorer).


I recommend either moving the Home Designer Pro 2018 Data folder to the standard location of "C:\Users\trueb\Documents", or disabling the "Files on demand" feature in OneDrive's settings.


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