Trueburton

Templates not loading

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I keep getting an error message when opening a new plan file. I can open old files and they load fine. It says the file could not be found. I tried renaming the folder and that didn't solve anything. Any help is appreciated. Thanks

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You should post a screen capture of the error message.

 

Have you done a reinstall with the repair option?

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We are seeing this a lot when people have their templates stored in the OneDrive folder.

There has been a new update that turns on OneDrive's "Files on demand" feature by default.

 

This means that the files appear on your computer, but they are actually in the cloud (denoted by a cloud symbol in file explorer).

 

I recommend either moving the Home Designer Pro 2018 Data folder to the standard location of "C:\Users\trueb\Documents", or disabling the "Files on demand" feature in OneDrive's settings.

https://support.office.com/en-us/article/Learn-about-OneDrive-Files-On-Demand-0E6860D3-D9F3-4971-B321-7092438FB38E

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With OneDrive the file is stored in both locations. However I went into my C drive and opened the the template file directly from there and it worked. You must be correct about the OneDrive interference.   Thx!

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