Trueburton Posted April 25, 2018 Share Posted April 25, 2018 I keep getting an error message when opening a new plan file. I can open old files and they load fine. It says the file could not be found. I tried renaming the folder and that didn't solve anything. Any help is appreciated. Thanks Link to comment Share on other sites More sharing options...
solver Posted April 25, 2018 Share Posted April 25, 2018 You should post a screen capture of the error message. Have you done a reinstall with the repair option? Link to comment Share on other sites More sharing options...
Trueburton Posted April 26, 2018 Author Share Posted April 26, 2018 Where is the repair option? Or am I just suppose to uninstall and reinstall the program? Link to comment Share on other sites More sharing options...
KirkClemons Posted April 26, 2018 Share Posted April 26, 2018 We are seeing this a lot when people have their templates stored in the OneDrive folder. There has been a new update that turns on OneDrive's "Files on demand" feature by default. This means that the files appear on your computer, but they are actually in the cloud (denoted by a cloud symbol in file explorer). I recommend either moving the Home Designer Pro 2018 Data folder to the standard location of "C:\Users\trueb\Documents", or disabling the "Files on demand" feature in OneDrive's settings. https://support.office.com/en-us/article/Learn-about-OneDrive-Files-On-Demand-0E6860D3-D9F3-4971-B321-7092438FB38E Link to comment Share on other sites More sharing options...
Trueburton Posted April 27, 2018 Author Share Posted April 27, 2018 With OneDrive the file is stored in both locations. However I went into my C drive and opened the the template file directly from there and it worked. You must be correct about the OneDrive interference. Thx! Link to comment Share on other sites More sharing options...
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