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JCBuilding

New to Home Designer Essentials 2017

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I am very much enjoying the program and spent many hours playing on it yesterday. When I opened the program this morning and tried opening the plan I created yesterday I am getting only a blank page. This is the same for all templates as well. I like to think that I am savy when it comes to design software but this one has me stumped. I am sure that it is something simple that I haven't found yet but any help would be greatly appreciated.  :)

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I suggest you call and talk to Chief Tech Support during their Pacific Time office hours M-F

 

DJP

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What floor is active?  (If you moved up to Floor A, the Attic level, there may not be anything there to see).

Go to Floor 0, Floor 1, Floor 2 etc in your plan and use Window> Fill Window Building Only until you can see the design again.  (If one floor doesn't work, but the others do, you've probably got some type of object in the distance on that floor.)

KB-00998: Troubleshooting why a Structure Appears Small and Distant in a Full Overview or Dollhouse Camera View

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