What happened to my layout plan? Scroll bars? Zooming out?

[BCMike]

Hi,

Using Home Designer Pro 2022. It only happens in this one layout plan, everything else is fine.

When I open it, it is literally a dot on the page. The only way that I can find it is to search for text on the page. I then zoom and zoom and zoom until it is a reasonable size. If  I then try to use the scroll bars at all, it apparently scrolls drastically, to the point where the plan seems to have disappeared and I can't even find it without again doing a text search.

Any ideas would be greatly appreciated!

[solver]

I see you said Pro 2022

 

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Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.

 

You can help everyone by adding that info to your signature (see below for how to turn them on) by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

 

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Many questions have been asked and answered. The Home Designer website is a good place to start your search.

 

Here is a video about searching the forum: https://youtu.be/dDT6wbrrVRM

 

 

Resources for self help:

 

The built in Help System (always a good place to start)

 

Getting Started

 

Knowledge Base

 

YouTube

 

Home Designer - Getting Started - Setting Preferences and Defaults

[solver]

8 minutes ago, BCMike said:

It only happens in this one layout plan

 

What are you calling a "layout plan"?

 

Pro has the ability to create Layouts, which are separate from the plan file.

 

You might try Window>Fill Window Building Only

 

And it's often helpful to attach the plan file after closing Pro. Allows someone to troubleshoot.

[BCMike]

Yes, I have a layout page that is created from a plan. In layout Window>Fill Window Building Only isn't an option.

I've attached the file.

Thanks

 

Lenz Keystone Existing.layout

[solver]

We need the plan file too.

[BCMike]

Here you go.

Lenz Keystone Existing.plan

[solver]

I've not seen this problem and do not know what's causing it.

 

Try this.

 

Open the layout, marquee around it to select everything, and Copy.

 

Close the layout.

 

Open the plan and send to layout.

 

Marquee around the entire layout and Delete.

 

Paste/Hold Position.

 

Save as a new name.

 

Close the Layout.

 

Reopen the Layout. Does it look normal? Double Click the layout box that shows the plan to open the plan file.

[BCMike]

Thank you! That worked.

Not sure what the cause was but just relieved to be back to normal.

Thanks for your help.