Freezing and rolling cursor with running mouse


Recommended Posts

Hello, I need helps, BIG SOS

I'm having a long time frustration experience for months now using this software. I update it for the 2021 Home Design Pro about a year now, but a few months after using it I'm keep having those issues where I can not finish any drawing/plan. Everything takes for ever, freezing. Every move/click I made, the arrow/circle glass start rolling, sometimes for hours that I have to leave it, close the computer and when back even day after it still rolling. Then, other issues are when want to draw, check on an item, the mouse arrow start running none stop from the place I check/click, follow by the arrow/circle glass running and can't do anything. It is really frustrating. What cause that and how can I solve this for not making me mad and brake the computer that I will regret after :)? Thank you in advance for your help

Link to comment
Share on other sites

  • 3 weeks later...

Good day,


Can I have some help here PLEASE and thank you. I posted the first note above since October 1st, got 122 views so far but no replies or help since. Who are available and able to help? Please and thank you.

As well I saw that I a frozen light start by my posted while all the other have a plain circle. what is the reason for my to be different than the others? Thanks.

Link to comment
Share on other sites

  • 4 weeks later...
On 10/21/2021 at 3:51 PM, Rookie65 said:

Have you checked that your computer meets the minimum specifications to run the program? Do you have enough memory/storage space?

I do have, see this information below thanks

Device name" .............   
Processor    Intel(R) Core(TM) i5-3470T CPU @ 2.90GHz   2.90 GHz
Storage : 450 GB with 294 GB free

Installed RAM    12.0 GB (11.8 GB usable)

Device ID  : .........  
Product ID   : ........... 
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

Edition    Windows 10 Pro
Version    21H1
Installed on    ‎2021-‎03-‎11
OS build    19043.1348
Experience    Windows Feature Experience Pack 120.2212.3920.0

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now