3D Rendering Distorted & Unclear


DistinKt_Three
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Hello All -

 

I recently started using Home Designer Professional (2022, just downloaded today) on my MacBook, but quickly notice the 3d renderings are extremely fuzzy and distorted.  Has any one else experienced this issue?  How was it resolved?  Also including the specs for my machine and a screenshot of what I'm experiencing

 

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)

Processor: 1.4 GHz Quad-Core Intel Core i5

Graphics: Intel Iris Plus Graphics 645 1536 MB

 

Screen Shot 2021-09-05 at 1.57.09 PM.png

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*** I see you said Pro ***

 

 

Answers often depend on which title (Suite, Pro etc) and version (2018, 2019 etc) you are using.

 

You can help everyone by adding that info to your signature (see below for how to turn them on) by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

SIG.thumb.jpg.af17109346e9446432098056e258623d.jpg

 

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Many questions have been asked and answered. The Home Designer website is a good place to start your search.

 

Here is a video about searching the forum: https://youtu.be/dDT6wbrrVRM

 

 

Resources for self help:

 

The built in Help System (always a good place to start)

 

 

 

 
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Thanks for the response @solver - I've updated my signature and my Macbook Pro and video drivers are up to date.  

 

I also have done some general searching through the forum itself and have seen some similar responses, but none that have solved my issue up to this point.  For further reference, I just downloaded the software today.

 

 

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Thanks for the feedback @solver - 

 

Typically, Macbooks update Drivers as you update the system software, and my machine is also a 2020.  I also checked the current drivers and updated just in case.  I've opened a ticket, so hopefully that helps to move towards resolution.

 

 

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