CCarpenter

Library Downloads

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I've not had any problems with downloading library content in the past but recently I've purchased a few catalogs and after downloading when I try to open the file (and yes I've chosen the correct version - X12/ 2021) to bring into my software a new blank Home Designer Pro 2020 "page" opens and that's all. I've tried closing out and rebooting and that hasn't helped. Any thoughts? Thanks.

2020-11-21.png

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2 hours ago, CCarpenter said:

after downloading when I try to open the file

 

You don't "open" the file.

 

Library>Import Library

 

or drag the file into an open Pro window

 

or double click on the file and it should install in Pro.

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open = double click

It does not install in Pro by double clicking on it. I will try the other method. The point being I have installed at least 12 other catalogs previously without issues all using the same method and these are not working.

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