CCarpenter Posted November 21, 2020 Share Posted November 21, 2020 I've not had any problems with downloading library content in the past but recently I've purchased a few catalogs and after downloading when I try to open the file (and yes I've chosen the correct version - X12/ 2021) to bring into my software a new blank Home Designer Pro 2020 "page" opens and that's all. I've tried closing out and rebooting and that hasn't helped. Any thoughts? Thanks. Link to comment Share on other sites More sharing options...
solver Posted November 21, 2020 Share Posted November 21, 2020 2 hours ago, CCarpenter said: after downloading when I try to open the file You don't "open" the file. Library>Import Library or drag the file into an open Pro window or double click on the file and it should install in Pro. Link to comment Share on other sites More sharing options...
CCarpenter Posted November 21, 2020 Author Share Posted November 21, 2020 open = double click It does not install in Pro by double clicking on it. I will try the other method. The point being I have installed at least 12 other catalogs previously without issues all using the same method and these are not working. Link to comment Share on other sites More sharing options...
CCarpenter Posted November 21, 2020 Author Share Posted November 21, 2020 Drop & drag worked. Thanks! Link to comment Share on other sites More sharing options...
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