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Rancher

Newbie, can't build roof over 2nd floor

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Hi, I'm new (sorry!) and I am trying to just build a rectangular house with a hip roof and the 2nd floor be completely under the hip roof.  

 

Everytime I tell it to build roof it either doesn't build a roof at all over the 2nd floor (so there is just a square cut out of the top of the roof.)

Or I have somehow gotten it to put a roof on the 2nd floor, but it's completely not connected with the first floor roof at all.

 

I know it's something that has to be silly and simple, but I have read and read and read and I cannot find anything about this!  I'm going nuts!

 

I'd appreciate anyone that tell me what I need to check/uncheck/ etc.  

 

Thank you very very much.

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What title (Suite, Pro etc) are you using?

 

Could you post screen captures of what you are getting, or post the plan?

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