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TimWoodsCAD

New User, New Install, Constant Errors

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I logged a case in the support center several days ago with no response as of yet. I downloaded and installed Home Designer Pro Friday (9/13). The install went smooth with no issues. However when I opened the program and began to use it, I immediately started getting error pop ups. About the only thing I can do without receiving the error is draw walls. If I attempt to open an object to edit it I get the error. If I attempt to open a camera view, I get the same error. It seems that anything that requires an additional window to open results in this error. I can close the error window and the "open object" window will open and allow me to make changes. However the error will pop up again if I re-open the object. When attempting to open a camera view, I can also close the error window, but the camera view opens blank, with nothing in it. I have attached screen shots of the error messages and my system properties. I use this computer to run Solidworks among other things, so I can't imagine the computer hardware being insufficient. Any help would be greatly appreciated. 

ErrorWhenClickingDollHouse.jpg

ErrorWhenOpeningObject.jpg

SystemProperties.jpg

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Support is I believe closed on weekends, and they are the ones to deal with problems like this.

 

I do see you are running a 10 year old (or older) system -- good in its day, maybe not so good now.

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Thanks Solver, It is an older system, but meets or exceeds all the advertised minimum system requirements. I'll await support's response. Hopefully it's something simple. Thanks again for your quick response.  

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After some research here it appears my issue is likely related to an out of date video card driver. I am not near the PC now, but I will attempt to update the driver this afternoon. 

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That's typical and would have been my suggestion, and I'd bet what support will also suggest.

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