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Keith_K

How do I do a re-install of HD Pro 2017?

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Support isn't available to me any longer for my two year old version of the software which is behaving very strangely indeed.  It ignores my default settings, changes ceiling heights at random, changes which bricks I have used and now I have lost the floors of two rooms.  I have done a search for instructions to no avail.  I do not have a disc as my programme download/installation was done directly from Chief Architect.  Please advise.  Thank you.

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Uninstall then install.

 

Not sure what you are asking.

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I'm hoping that a re-install will iron out the bugs that have crept in from somewhere.

 

But I don't know how to do it as I don't have a disc and if I un-install the programme I will have nothing on my computer to re-install from.

 

So I'm asking if someone can tell me how to achieve a re-install.

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Did you download the installation files from the internet originally, or did you only purchase a disc?

 

Is there nothing in your digital locker?

 

Do you have the key you will need to enter if you do install?

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