axnst1

Software won't start

Recommended Posts

Hi All,
 
I just downloaded the Architectural version of the software and when I start it up, after I pick the style of home I want to create, the application never starts up.  The hour-glass starts to spin and just keeps spinning.  I have a very powerful laptop. Windows 8.1, Intel Core i7, 16GBMemory, SSD and my resources are barely being utilized while the application just sits there in "Not Responding" state for ever.  I tried to let it sit there and start for five minutes and it never was able to move on to the next step.
 
This is the last step that works.  And the state in which it gets stuck for ever.

post-3391-0-99203400-1435439033_thumb.jpg

post-3391-0-97575200-1435439224_thumb.jpg

Share this post


Link to post
Share on other sites

I'd try uninstalling and then install.

 

You may also open a ticket with support so they will have it Monday AM. They are normally quick to respond.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now