ChiefArchitect

Hello, Yes, you can open your Home Designer Architectural files in Home Designer Pro. The Home Designer Pro would need to be the same version or newer than the Home Designer Architectural for this to work. Thank you for the question. Chief Architect Sales

Hello, It appears that you have reached the maximum number of installs for that product. Please contact Customer Service at customerservice@chiefarchitect.com Please include the title of your product along with the serial number or product key. Kind regards, Derek Chief Architect Sales

Hi Linda! Here is an article that will show you exactly how to import those bonus/manufacturer catalogs: http://www.homedesignersoftware.com/support/article/KB-00048/ Give us a call at 1-800-482-4433 if you need further assistance. We'd be happy to help! Chief Architect Sales Jenna

Hi Brad! Glad you are considering upgrading to Chief Architect Premier. It offers a lot of powerful features that can make creating construction drawings much easier. Below is a link to a comparison chart showing direct differences between Premier and Pro. It may help to see the features of both programs right next to each other. http://cloud.homedesignersoftware.com/1/pdf/sales/x7-feature-matrix-hdpro2015.pdf Please give us a call at 1-800-482-4433 if you have any questions about the upgrade! Chief Architect Sales Jenna

Asking the right question get the right answer. Always post the software version. Put important information in your signature. Ask a good detailed question. Ask one question per thread. Don't hijack threads by changing the subject. Attach a screen shot of any error messages. Post information about your operating system, video card, memory, and CPU. Try a different plan. If it only happens in one plan post the plan. If you don't get an answer add more information. If all else fails, you can also visit the tech support area of our web site: www.homedesignersoftware.com/support/ Please do not use this forum to try and report bugs to us. Although we have moderators that monitor this forum who occasionally will answer questions, they do not look for reports of bugs. You should always contact our Technical Support department directly if you think that you have found a bug in one of our products.

Home Designer FAQs 1. I have a laptop and a desktop; can I install this program on both? Home Designer 2015 can be installed on as many computers as you would like, though it can only run on one at a time. To move the license back and forth between computers you must “deactivate” the license first before switching to the other computer. This is extremely simple to do and takes just a few seconds to accomplish. An internet connection is required when switching between computers. Here’s an article on our website that explains how this process works: www.homedesignersoftware.com/support/displayfaq.php?faqNumber=1028. User License Agreement: cloud.homedesignersoftware.com/1/pdf/documentation/chief-architect-license.pdf 2. How long will it take me to learn the software? Just like with everything, this largely depends upon the person, their experience with home design and with computers. Our software is known for being extremely intuitive and has a very low learning curve compared to many of our competitors. Some people are up and running in a matter of hours, while others take a bit longer. We do have many hours’ worth of training videos available on our website as well as hundreds of articles written in-house to help with the learning curve and answer any questions you might have. Here are some resources you might find helpful: www.homedesignersoftware.com/support/database.html video.homedesigner.chiefarchitect.com hometalk.chiefarchitect.com 3. Should I order a download or a DVD? You have the option of purchasing a download only, DVD only, or Download plus DVD. When you go to order the product as a download, we will automatically place a back-up DVD in your Shopping Cart. This is a back-up copy of the installation, along with a short Getting Started Guide. If you order a download, we set up an online account on our website where you can access the download. If you order a DVD product, it is an additional $14.95 which includes the disk and shipping. 4. Do I need a DVD? If you order the product as a download you will have access to your online account for at least a year. After that time, you will need to install from a backup you created or the DVD we offer. Also, if you have poor Internet service it might be easier for you to install via a DVD instead of via the Internet. 5. What if I start with one program and later figure out that I need more options or a feature in another version? We have instant discounts for upgrading, so if you discover you need a program with additional features, you can upgrade to a higher version. See the link below for available offers. Upgrades & Discounts Information: www.homedesignersoftware.com/discounts 6. If I upgrade, will my plans open in the new version. Yes, the PLAN files are forward compatible, so you can open and edit them in newer or higher end programs. 7. Will I need to relearn a new software package if I upgrade to a higher end product? No, all Chief Architect Software is based on the same program, so you will just need to learn the new features available in the new product. 8. I see when I go to check out that you have a place for a promotion code; do you have any promotions going on right now? We will put any and all sales on our website here: www.homedesignersoftware.com/discounts 9. When I check out, there is nothing in my shopping cart. What do I do? You can call our sales department at 208-292-3400 to place your order directly or you can change your internet security setting to allow handling of internal cookies. Feel free to change these setting back to the original settings after you purchase. 10. Can I use metric in this software? Our software has been designed to work with imperial or metric units. When you start a new plan it will ask you if you would like to work in imperial or metric units. Once you specify metric, the dimensioning tools and dialog boxes will switch to metric. Help Article: www.homedesignersoftware.com/support/displayfaq.php?faqNumber=154 11. Can I use a picture of my house in my design? You can import a photo and set it on the edge of the terrain. Then you can use the tools to build a deck or landscaping in front of the picture. However, you will not be able to edit anything in the photo. To remodel the siding of the exterior or the design of the interior, you’ll need to recreate the structure using the tools within the software. Help Articles: www.homedesignersoftware.com/support/displayfaq.php?faqNumber=779 www.homedesignersoftware.com/support/displayfaq.php?faqNumber=150 12. What is the difference between Home Designer Pro and Chief Architect software? We offer the full product comparison char here: www.homedesignersoftware.com/chief-architect. Also, here’s a link to download a trial version of Home Designer Pro: www.homedesignersoftware.com/resources/demorequest.php, and Chief Architect X6 Premier: www.chiefarchitect.com/resources/demorequest.php?product=premier&src=web. This is a great way to experience the differences. 13. Can I return the software if it’s not the right fit for me? We have a 2-week money-back guarantee on our software. You can find the details here: www.homedesignersoftware.com/shop/guarantee.html