sdkirkish

Problem opening HD Pro 2015 Plans in HD Pro 2016

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I just upgraded to Home Designer Pro 2016, and cannot open plans created with HD Pro 2015. When I try to open a Pro 2015 plan, the progress bar stalls at about the 2/3 point, and then PC memory consumption starts quickly ramping up to 100%, consuming all resources and hanging the PC, and the file never opens. However, I can open a new file, create a test plan, save it, and successfully reopen it.

 

I am using the 64-bit PC version. I have tried repairing the installation without success, and I uninstalled and then reinstalled the 2016 version, followed by a reboot, also without success. I have also tried opening two different plans, again without success.

 

Any suggestions how I can fix this problem?

 

Thank you,

Steve

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I downloaded the trial of Pro 2016 and didn't have any trouble opening my Pro 2015 plans, so I second the recommendation to contact the company directly.

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I am going to wait a few months before I upgrade. For now I will use Pro 2015 and retain those files. Maybe start any new projects with 2016 version, to be safe.

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This is the 1st report of anything like this I have seen here or on Chieftalk , so it maybe computer specific and only Tech Support can help with that.

 

M.

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Just FYI it appears they've already released an update for 2016.  I was just prompted to download/install when I launched the program today.  I have no idea what issues it addresses though.

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