Glitch causing shadows and patterns to appear where there are no patterns or shadows


LarkRaven
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Has anyone encountered a glitch that causes the effects you see in the picture?

 

I'm using Chief Architect Home Designer 2021.

 

The program was working fine up until today. I've restarted the program, rebooted my computer and nothing has helped. All of my saved files/designs are showing the same glitch.

 

I called the tech support line, but I was automatically directed to a sales associate, not tech support. The sales person told me I had two options:

1) Pay about $150 for the upgrade to the 2023 version

2) Pay about $150 to get tech support for a one-off tech call. She said Chief Architect only offers free support for the latest two versions of their product.

 

I do find it very upsetting to be told my only two options to recover my designs/work are to give the company more money.

 

Has anyone run into this kind of glitch? Either way, do any of you have suggestions about how to fix it?

 

Thank you!

Chief Architect Glitch 2.jpg

Chief Architect Glitch 3.jpg

Chief Architect Glitch.jpg

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Never had anything like that happen. The first thing you can do is to check your current computer relative to the "Minimum Requirements" listed on  the Home Designer website and compare it against your computer and its hardware. If then found to be "OK" then check your mouse and video card software drivers to see if they need updating. Those two areas are the most likely candidates for scrutiny when such unwanted things happen.

 

DJP 

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2 minutes ago, DavidJPotter said:

Never had anything like that happen. The first thing you can do is to check your current computer relative to the "Minimum Requirements" listed on  the Home Designer website and compare it against your computer and its hardware. If then found to be "OK" then check your mouse and video card software drivers to see if they need updating. Those two areas are the most likely candidates for scrutiny when such unwanted things happen.

 

DJP 

Thanks for the suggestions, David. I'll give those solutions a try and report back.

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34 minutes ago, LarkRaven said:

I'm using Chief Architect Home Designer 2021.

 

 

 

 

Welcome

 

It's helpful to know what title (Suite, Pro etc) and version (2018, 2019 etc) you are using. This information is needed to provide the best response.

 

Please don't comment saying you included that info in your post, and please do not make another comment saying what you have, instead, place this info in your Signature so it's always available by clicking on your user name at the top right of the page, click Account Settings, then Signature on the left.

 

Doing so makes it always available, and keeps others from having to hunt for it.

 

And, turn on signature display too.

 

SIG.thumb.jpg.af17109346e9446432098056e258623d.jpg

 

 

When you ask a question, you are initiating a conversation, so please don't ask and then disappear. Stick around to answer follow-up questions and to interact with those helping. 

 

 

 

----

 

Many questions have been asked and answered. The Home Designer website is a good place to start your search.

 

Here is a video about searching the forum: https://youtu.be/dDT6wbrrVRM

 

 

Resources for self help:

 

The built in Help System (always a good place to start)

 

 

 

 
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