wfd2014 Posted November 17, 2014 Share Posted November 17, 2014 I upgraded from HD suite 2012 to HD 2015 Architect today (Win 7 Pro). When I use any camera view a new window opens and it is all white..no 3D rendering visible. If I left click on the window the image appears but as soon as I touch or move the mouse the image disappears. I updated my video driver ...no difference. What am I missing? Link to comment Share on other sites More sharing options...
katalyst777 Posted November 17, 2014 Share Posted November 17, 2014 It really does sound like you need to update your video card's driver (if it meets the System Requirements for running the current version). Make sure you manually update it from the website, don't depend on Windows to find a new driver for you.http://www.homedesignersoftware.com/support/article/KB-00897/ Link to comment Share on other sites More sharing options...
wfd2014 Posted November 18, 2014 Author Share Posted November 18, 2014 I believe that it is driver related but I have updated the driver from the video mfg site and also from the laptop mfg site but it did not correct the problem. I was however able to work around it by adjusting the render options as suggested in KB-00897. It work for now...if not perfect it is usable. Thank you for your help. Link to comment Share on other sites More sharing options...
Kbird1 Posted November 18, 2014 Share Posted November 18, 2014 if your laptop has two videocards make sure both drivers are updated and HDA is using the better Card in the Preferences>Render Tab. Link to comment Share on other sites More sharing options...
wfd2014 Posted November 19, 2014 Author Share Posted November 19, 2014 Device manager shows two display adapters: Intel® Graphics Family and Nvidia NVS 4200M. HDA is using the Intel which appears to be older and not updated. I would like to use the Nvidia. I think the Intel was installed when I tried to update my driver from the Lenovo site or form Nvidia site.. not sure which. I tried to remove the Intel...Did not work so well. bsod! Restarted in safe mode and re-installed it. Any ideas? Thank again. Link to comment Share on other sites More sharing options...
katalyst777 Posted November 19, 2014 Share Posted November 19, 2014 Device manager shows two display adapters: Intel® Graphics Family and Nvidia NVS 4200M. HDA is using the Intel which appears to be older and not updated. I would like to use the Nvidia. I think the Intel was installed when I tried to update my driver from the Lenovo site or form Nvidia site.. not sure which. I tried to remove the Intel...Did not work so well. bsod! Restarted in safe mode and re-installed it. Any ideas? Thank again. Can you go in to the NVidia Control Panel and tell it to always use that card for the Home Designer program? 1 Link to comment Share on other sites More sharing options...
Kbird1 Posted November 19, 2014 Share Posted November 19, 2014 you need both drivers , it uses the intel for basic 2d stuff to save the battery and then switches to the Nvidia Card for 3D and more intensive applications. As Kat pointed out, in the Nvidia Control Panel, in 3D Settings>Manage 3D Settings, set HDA as one of the customised programs with the ADD button ( see pic) and then try these settings in the next two pics. Link to comment Share on other sites More sharing options...
wfd2014 Posted November 19, 2014 Author Share Posted November 19, 2014 Thanks, I'll try it. Link to comment Share on other sites More sharing options...
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