HD 2015 crashes on MacOSX Snow Leopard

[fabsiqueira]

Hi guys,

 

I get this error:

 

Process:         HDPro [344]

Path:            /Applications/Home Designer Pro 2015.app/Contents/MacOS/HDPro

Identifier:      com.chiefarchitect.home-designer-pro-2015

Version:         ??? (???)

Code Type:       X86-64 (Native)

Parent Process:  launchd [114]

 

Date/Time:       2014-07-16 21:53:54.867 -0300

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

Interval Since Last Report:          682469 sec

Crashes Since Last Report:           10

Per-App Crashes Since Last Report:   3

Anonymous UUID:                      BCF1359A-7611-401E-95CD-B775132EFA65

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread:  0

 

Dyld Error Message:

  Library not loaded: /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

  Referenced from: /Applications/Home Designer Pro 2015.app/Contents/MacOS/HDPro

  Reason: image not found

 

Binary Images:

    0x7fff5fc00000 -     0x7fff5fc3be0f  dyld 132.1 (???) <29DECB19-0193-2575-D838-CF743F0400B2> /usr/lib/dyld

 

How I solve this?

 

Thanks

 

 

 

[Kbird1]

This is a End User Forum , so you are better off emailing Tech Support . they won't answer here

 

as far as I know 10.8 or Mountain Lion is supported , not sure Snow leopard is ?

 

http://www.homedesignersoftware.com/products/system-requirements.html

[DavidJPotter]

I agree with Mick, your best source of help is Tech Support for this kind of question. I have had crashes due to corrupt or out of date mouse drivers, video card drivers, insufficient RAM ( or general poor maintenance of my PC which I no longer allow to occur) and it occasionally crashes for no apparent reason but considering that I use this software ten hours a day for the last twenty years, I do not consider that significant, I always get my work done.

In the old days (earlier versions) some crashes actually lost accomplished work but now a days this never happens; all that is necessary is to restart the program and continue on where you left off.

In order to have zero or close to zero crashes one would have to start out having already mastered how to get a product and most of us are not so situated, having to learn as we go. If you manually save (F3 or CTRL-S, Save All command) as you work this tends to be  something that you can do to insure that your work is not lost while you work. Blaming software or computers for one's own failures cures nothing, being effective does.

 

DJP