katalyst777 Posted December 28, 2015 Share Posted December 28, 2015 If you're having issues with your camera views, like it coming up totally blank/white or black, only showing the floor plan in the window that says the camera is active, or giving an error message, first check to make sure that your video even meets the software's System Requirements. If it does, follow these instructions in the Knowledge Base to update the video card or chipset's driver to the most recent version compatible with your operating system. KB-00897: Troubleshooting 3D Display Problems If updating the driver still doesn't work, there's also instructions in the article above to make some changes to your Render Preferences, and if even that doesn't work, then there's info on sending relevant files to the company's Support folks for advanced troubleshooting. If you're not having a problem and are just looking for tips to make your 3D camera views look better, see this other thread.https://hometalk.chiefarchitect.com/index.php?/topic/2468-tip-best-3d-views/ 1 5 Link to comment Share on other sites More sharing options...
marceline Posted April 19, 2016 Share Posted April 19, 2016 thank you! the computer manufacturer and video card links in this article are great! 1 Link to comment Share on other sites More sharing options...
katalyst777 Posted May 9, 2016 Author Share Posted May 9, 2016 Seeing this come up a lot in the Q&A again. Link to comment Share on other sites More sharing options...
hummin Posted July 12, 2016 Share Posted July 12, 2016 Thank you as always! Link to comment Share on other sites More sharing options...
NeatPie Posted January 4, 2017 Share Posted January 4, 2017 I had to do this after upgrading to Windows 10, but my plotter did not have compatible drivers for new Microsoft operating system. Link to comment Share on other sites More sharing options...
barnyboy1978 Posted March 27, 2017 Share Posted March 27, 2017 upgraded to 2018 and also had to update my driver following these instructions thanks Link to comment Share on other sites More sharing options...
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