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bluesparrowllc

No texture

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I have HD Architect 2016.  In the last few days, I've had a problem with the manufacturer catalogs I have downloaded from the site.  Specifically, the Corian countertop, Boral countertop and Coronado Stone files not only say "no texture" in my library but they also render without texture.  Also, the latest update isn't updating.  I don't know if that is related.  Any help would be appreciated!

post-3199-0-33456500-1436375926_thumb.jpg

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katalyst777, thanks for the quick reply.  I have submitted a ticket.  I'll post the solution when I have one and whether it works or not.

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That'd be great!  We mostly deal with "how to" type stuff on the forum, whereas the company's Support people deal with the technical issue problems, but posting back always could help someone else experiencing trouble with the same thing down the road and help safe them submitting a ticket.

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you could try deleting the bad libraries and then download and install them again.

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Kbird, that's exactly what tech support said to do by going into the Manufacturer Libraries on my computer and deleting the files and then also deleting them from the Reference Library.  Unfortunately, it didn't work as the catalog never made it into the Reference Library.  I'm waiting for a response. 

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can you post there email response here , it will be good for others in the future and I can check here and see I I can give more advice too....

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