bluesparrowllc Posted July 8, 2015 Share Posted July 8, 2015 I have HD Architect 2016. In the last few days, I've had a problem with the manufacturer catalogs I have downloaded from the site. Specifically, the Corian countertop, Boral countertop and Coronado Stone files not only say "no texture" in my library but they also render without texture. Also, the latest update isn't updating. I don't know if that is related. Any help would be appreciated! Link to comment Share on other sites More sharing options...
katalyst777 Posted July 8, 2015 Share Posted July 8, 2015 Better submit a ticket to the company's actual Support folks for something like this.https://support.chiefarchitect.com/ 1 Link to comment Share on other sites More sharing options...
bluesparrowllc Posted July 8, 2015 Author Share Posted July 8, 2015 katalyst777, thanks for the quick reply. I have submitted a ticket. I'll post the solution when I have one and whether it works or not. Link to comment Share on other sites More sharing options...
katalyst777 Posted July 8, 2015 Share Posted July 8, 2015 That'd be great! We mostly deal with "how to" type stuff on the forum, whereas the company's Support people deal with the technical issue problems, but posting back always could help someone else experiencing trouble with the same thing down the road and help safe them submitting a ticket. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 8, 2015 Share Posted July 8, 2015 you could try deleting the bad libraries and then download and install them again. Link to comment Share on other sites More sharing options...
bluesparrowllc Posted July 9, 2015 Author Share Posted July 9, 2015 Kbird, that's exactly what tech support said to do by going into the Manufacturer Libraries on my computer and deleting the files and then also deleting them from the Reference Library. Unfortunately, it didn't work as the catalog never made it into the Reference Library. I'm waiting for a response. Link to comment Share on other sites More sharing options...
Kbird1 Posted July 9, 2015 Share Posted July 9, 2015 can you post there email response here , it will be good for others in the future and I can check here and see I I can give more advice too.... Link to comment Share on other sites More sharing options...
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