How to get good answers when you ask questions


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Asking the right question get the right answer.

  • Always post the software version.
  • Put important information in your signature.
  • Ask a good detailed question.
  • Ask one question per thread.
  • Don't hijack threads by changing the subject.
  • Attach a screen shot of any error messages.
  • Post information about your operating system, video card, memory, and CPU.
  • Try a different plan. If it only happens in one plan post the plan.
  • If you don't get an answer add more information.

If all else fails, you can also visit the tech support area of our web site:

Please do not use this forum to try and report bugs to us. Although we have moderators that monitor this forum who occasionally will answer questions, they do not look for reports of bugs. You should always contact our Technical Support department directly if you think that you have found a bug in one of our products.

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