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registration issue

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My Laptop died and I'm using an old one now so I reinstalled home designer 9, I get a registry issue saying its already installed on another computer, so I log in and try to alter registered computers but don't get a option to do so.

please help I purchased home designer 2019 but my new laptop and old laptop wont run it due to system requirements that's why I went back to version 9

My New laptop suffered a fatal hardware issue and is dead so I need to be able to use version 9 on my old laptop.


thanks for any advise chris  

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also yes I have emailed customer support and yes I have opened a support case with Chief architect, and are waiting to here back.

My Email below fingers crossed I can get this sorted and start using this awesome software again!!


Firstly I must say I love your software simple and easy to use and quick
My laptop which I had home designer suite 9 on has recently died and I tried to install home designer on my old laptop again, I received message:

Unable to register this licence.................................

Now reading the manual I can install on 3 computers at a time however I cannot delete or uninstall this from my damaged pc ever and the others have been thrown out.

can you please deactivate all computers using home designer 9 from your system so I can use this programme again.

my product key is Blahh - blahh


thanks for your help


chris delury

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