support was able to help problem was some program called nahimic Hello Ania, Thank you for submitting the software's Message Log and System Information files. From examining this information, it looks like the most likely cause of the crashes you are seeing is an application called Nahimic. As a test, can you follow the instructions below and let us know whether or not the crashes still occur after uninstalling this program?
In Windows 10, click on the Start menu.
Select Settings> System> Apps & features. Click on the " Nahimic for MSI " program from the list. Then select U