The correct channels

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On Friday, I subitted a ticket through the technical support centre to cancel my monthly rental of Home Designer Pro. I did this with the understanding that my request could be processed, as I had previously requested a refund for another Home Designer product through the technical support centre. However, as of today I have not recieved a reply to my ticket to cancel the rental and it says that the case is not assigned.


I just read that you need to contact sales by email or telephone to cancel it. I have followed this instruction by sending an email to sales to ask for cancellation, but I am puzzled as to why technical support has not yet assigned my rental cancellation to anyone, when it did for my refund request. Why is this?


Could you please confirm the proper departament to contact and that I can do it siccessfully through email? I live outside the US and feel better using written correspondence to settle finnancial issues.

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Thank you for the question.  You can contact our Sales department to cancel your software rental.  They can be reached by email at


Kind regards,


Derek Pedersen

Chief Architect Software

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