frank1 Posted January 12, 2023 Share Posted January 12, 2023 Hope someone can help. Just got a new computer. From the plan I was working with, I clicked file, and from the drop down menu I backed up the plan in a zip file to a flash drive. I went to the new computer, uploaded the zip file to my documents folder, downloaded home designer 2019, and opened the plan. It seems that everything transferred, but as I scroll through the interior, black shading follows me across the room, and some of the textured walls and furniture is now psychedelic colored. A nice woman in sales said my version is out of date, so tech support would charge $150 to help. She said an upgrade would cost $140. More importantly, she hinted that home design 2019 might not be compatible with the graphics card in my computer. (12th Gen. Intel(R) Core(TM) i7-12700 with 16 GB RAM) Link to comment Share on other sites More sharing options...
frank1 Posted January 12, 2023 Author Share Posted January 12, 2023 Thanks for replying Solver. I'm working from a desktop and my graphics card is a UHD Graphics 770. Link to comment Share on other sites More sharing options...
frank1 Posted January 12, 2023 Author Share Posted January 12, 2023 Intel UHD Graphics 770 Link to comment Share on other sites More sharing options...
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