ragulka

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About ragulka

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  1. Hi there! I have reached out to Chief Architect support with my issue, but did not receive any help whatsoever during 10 months of emailing back and forth, so I decided to reach out to the community to see if anybody else is experiencing this issue. I've been using Home Designer Pro 2018 on a Retina Macbook Pro and my issue is that the 3D view is just awfully blurry. I never experienced this issue on my regular Macbook Air. It seems that the 3D image is not rendered on the pixel density of the Macbook Pro display, but rather at a lower pixel density, and is then scaled up. I noticed that Home Designer Suite 2017 does not seem to have this issue, where the image is sharp. I tried changing the Hardware Edge Smoothing setting to High, but it only makes the image appear softer, but still blurry. I don't really see any options that might affect the resolution for 3D views. FWIW, it seems that Home Designer Suite 2017 works simply out of the box on both regular and HiDPI screens. I also noticed that while most of the UI elements seem to be scaled for HiDPI screens, some of them are not - notably the Close buttons (black round circle with X in it). Attached is a screenshot. To be fair, this also appears to be the case for Home Designer Suite 2017, not just Pro 2018. I don't think this is a "camera" issue, but the application is simply failing to render the full resolution image when using a 4K (3840x2160) display scaled to HD (1920x1080). Has anybody else experienced the same issue? Is there anything I can do? CA support have been utterly unhelpful, they do not seem to even understand what a Retina screen is (they suggest me to use the "native" resolution... when the retina resolution ("looks like 1440x900" in display settings) IS the native, default resolution. The Macbook Pro has a 2560x1600 physical resolution. However, the default resolution used in Mac OS is scaled, so it looks like 1440x900. This is because 2560x1600 on a small display would make the text rather small and unreadable. Just to make sure I'm right, I used a program called SwitchResX to set my Retina screen's resolution to match the physical resolution of the screen. As I expected, HD Pro now showed a sharp image in 3D (see screenshot).
  2. Hi there, I upgraded to Home Designer Pro 2018 and installed it on my Macbook Pro 2017 with Retina display. I opened up a plan that I had been working on in Home Designer Suite 2017 previously and wanted to check out the 3D views. When I clicked on the Perspective Doll House view, I immediately noticed that the 3D view is very blurry and not at all sharp. This is different from Home Designer Suite, where the image is sharp. Here's a quick video demonstrating the difference: http://cloud.skyver.ge/1s1U330h1b1O - note that I switch between the two programs in the video. I ran a quick test by switching my monitor from HiDPI to 4K (I am using an external 4K display), and the 3D view was sharp as expected. This seems to confirm there is an issue with how Home Designer handles HiDPI modes. It seems that instead of rendering the 3D view at 4K resolution, it is rendered at HD resolution and the scaled 2X, making the image blurry. Here's an article that describes the same issue, but from a web page image perspective: http://amyandjordanblog.com/2015/education/blurry-apple-retina-display-images/ FWIW, I also noticed that while most of the UI elements seem to be scaled for HiDPI screens, some of them are not - notably the Close buttons (black round circle with X in it). Attached is a screenshot. To be fair, this also appears to be the case for Home Designer Suite 2017, not just Pro 2018. I have contacted support 3 months ago, but they claim that nobody else has reported a similar issue and even after I submitted thorough comparisons, system status reports, videos, etc, the development team has not made any progress on this during these 3 months. Their latest suggestion was to try with HD Pro 2019 Trial, but the issue persists Is anybody else experiencing a similar issue? I wonder if HD Pro on Windows HiDPI is acting any different? Screenshots below - not that they're all taken on the same screen on the same Mac! 1. HD Suite 2017 on Retina (sharp image) 2. HD Pro 2018 on Retina (blurry image) 3. HD Pro 2018 on 4K screen with HiDPI/Retina mode/scaling ON (blurry image) 4. HD Pro 2018 on 4K screen with HiDPI/Retina mode/scaling OFF (extra sharp)