PCWdesignbuild

I'm going to return my HD Pro 2019 and just continue using 2017.

3 minutes ago, Kbird1 said:

 

 

Of course I read it ....would I of have answered if not ?  Just trying to help and add some Ideas to try....

 

I already stated there are known Issues with AMD Cards and that C.A. is working on it....can they fix it ? your guess is as good as mine. You are not the only one with the Issue unfortunately , and it may mean a new VideoCard or sticking with an older Version of the Programs.

 

As AppleWalker pointed out you could try unchecking " use enhanced lighting " , this should ALWAYS be ON , Chief has stated on Cheiftalk and only turned off if Tech Supports suggests it for Trouble Shooting . If you have a reasonable VideoCard then set Hardware lines to High too.

 

M.

 

 

I'm not trying to be terse, but both your and AppleWalker's suggestion about enhanced lighting proves the theory that the previous responses have not been read.  My hardware lines are on the lowest settings.  Those of us experiencing these issues have tried literally every combination of toggles and default and preference settings.  If it's a known issue with AMD (not something I've experienced before as a 10 year user of this software, several versions), then why are others with different video cards experiencing the same issues?  

You're experiencing no issues with rendering in HD Pro 2019?  

14 hours ago, Kbird1 said:

 

Turning Off Ambient Occlusion is a fix for AMD Cards and the new PBR Views in Chief , it is a known issue ... it does not help with Standard View AFAIAA , personally I don't like AO anyway so only have it at 15-20% and I think Bloom "softens" the View too much as well..., but the 2019 Titles and X10 seem to need way more "Light" in STD View to make them look good ...about double, so add plenty or turn the one's you have Up....way Up... at least that whatI had to do to the Images below that looked good in X9. The new Sun lux setting seems to have little effect in STD View but in PBR (x10 only 500-2000  works) it is hugely different.

 

I would say you need to play with your Lighting....and if you haven't added any ? then that is the issue perhaps , you can no longer rely on HD to provide "automatic" lighting and get away with it as even with the Interior Ambient at 50-60% it is not enough on it's own. , then again perhaps the AMD Cards have other Issues too? I use a Nvidia 1070ti now...

 

Another post on AMD and AO issues....

https://chieftalk.chiefarchitect.com/topic/17322-chief-x10-lousy-camera-views/

 

Post Your Plan and let Eric or I or DJP have a look at it.....

 

 

Also, it's good to have your Forum Signature filled in, especially with the Software Version,
and of course a Name is nice too ..............see mine below in Blue for how to do that.
If you don't see my Signature then you have them turned off for the Forum
Toggle it on in UserName>Account >Signatures...... go to the Upper RH Corner of Forum Window.

 

M.

 

 

I appreciate your input, but I'm not sure you read the preceding posts?  It doesn't matter the plan - a plan of my own, or a template - lights added, or lights turned on, ambient lighting turned way up or not.  AMD as well as other cards are having this issue.  

Installed the update.  No changes.

I was advised to turn off ambient occlusion - I did so.  No change.  My renderings are still the same as they were in the attached photos.  

I just got the update message, as well and am downloading now - fingers crossed!

Yes - I'd wager that most of us who utilize this program on a daily basis are running it on some pretty serious machines.  I upgraded from Pro 2017 to Pro 2019 - I never had any issues in 2017, or any of the versions of the software I've used for almost a decade.

I'm not certain that this is a video card issue, actually, because it would seem that certain things could be made to work by "turning off" options which have a heavy drag on our systems.  So far, even with every possible option turned off, I still cannot cast a shadow or get anything other than a fairly flat looking rendering.

I got the same response - that my video card, while supported, was running on a driver that might be too old.

It's the latest driver for my video card though.  I'm also more than happy to put in a new video card, but I, too, wanted to make sure that doing so would actually fix the problem.  

David, you said in a previous post that you and others who worked on the development end were also having issues and complained about the same things we are having issues with.  Are you saying that you can now render with shadows and reflections in Pro 2019?  Could you attach one of your Pro 2019 renderings so I and others can see what quality you're getting?

Thanks!

19 hours ago, alfrosen6 said:

I was requested to provide screen shots by Anne Smith, the tech assigned to my case.  She also had me provide her with message logs, the plan file.  Right now all I can really say is that there seems to be no Pro 2019 feature specific help documentation.  I too have used Designer Pro through several version upgrades.  All, except this one have been improvements. The enhanced lighting feature seems to a part of the issue.   Also by disabling enhanced lighting, I get a rendering very similar to that of Pro 2018, except there is still no shadowing, nor are there any reflections.  The Pro 2019 renderings are very dark when using the default ambient lighting setting.  I have to turn up ambient light to maximum to get a rendering that is  marginally usable.

 

I am waiting on response from tech support.

This is exactly what I'm experiencing.  I have a tech on my trouble ticket but don't have communication from him, yet.

I think the issue is with the enhanced lighting, as well = with it on, everything is dark and unstructured.  With it off, I get a fairly good rendering, but absolutely no shadows or reflections.  Fingers crossed for a fix!

David - thanks for your candor.  It's very appreciated. 

I went back to the Home Designer website and looked at their promotional materials for 2019 - it shows beautiful renderings like we've gotten before in previous versions, so it would seem that someone is able to use the program effectively?  Or this is false advertising?

I'm eager to move forward with 2019, but this is really cramping my productivity!

Hi David,

I appreciate your input - I love the program, but if this issue continues, I'd prefer to go back to my previous version.  The other user and I both have issue tickets in with Tech Support and are awaiting help.  

You're able to get renderings in Home Designer Pro 2019 without issue?  The settings have indeed changed quite a bit, seemingly - I'm a long time Home Designer user, with a tech background, but am completely stymied as to how to make this thing work properly.  It's never given me shadows, even when restored to default, or adjusting lighting, sun, or any other option.  If you know the proper adjustments, perhaps you could share so I could try them on my end?

Thanks!

I agree.  There seems to be no support or troubleshooting for 2019 yet and when I read through the accompanying documents, some of the menu items weren't even addressed.  I haven't gotten a response yet, but hopefully will, soon!  I owe renderings to clients this week!

13 hours ago, alfrosen6 said:

Yes. I have the same problem.  I have submitted the issue to technical support. 

Weird!  I'm glad I'm not alone, though.  Hopefully there's just a setting we're missing - otherwise it's going to be very frustrating trying to get realistic renders to clients!  I also submitted a tech support ticket yesterday but haven't heard back, yet.  

Also - in 2019 there doesn't appear to be a final render option?  And does anyone know a better way to get to the 3D camera view option toggle buttons?  It's tedious to have to go into that drop down menu over and over.  Thanks!

Turned on in both default settings and in 3D toggles.  I've seriously tried just about every combination and just can't seem to figure it out.  I feel like there's something I'm missing... but I don't know what!

Is anyone else having issues with the rendering in 2019.  I can get a good render, but absolutely cannot get shadows.  I can get reflections to work, only with Enhanced Lighting on, but with that on, the entire render is off.  If anyone has the magic key, I'd love to know!  My video card meets system requirements.