intdecgnb

Thank you

Before I bought my new computer (an asus oled 2 in1 with an i7 12 gen processor intel evo with iris xe graphics card) I checked and double checked the known compatibilities page to make sure there were none. Home designer pro worked fine for a while then I began to get the rendering error message after adding a light fixture. When I went into preferences to deselect the ray trace it was greyed out. I have since been told that home designer does not use ray trace. Could there be another reason I’m getting this message and perhaps another solution? TIA

I have no idea on how to delete the thread

Sorry I’m new. But I am using home designer pro

I bought a new laptop with an intel iris xe graphics card. I checked and double checked the known compatibilities page to make sure I didn’t get the wrong card. It worked fine for a while then I got the error message about rendering that I had read on that page. But when I went in to deselect it, it was greyed out. Is there anything else I can do to make it right? I have the right direct x and shadow on an i7 12th generation machine (an Asus zen book pled 2 in 1) TIA

I have all the backgrounds from core catalog and bonus items. My problem is that each time I make a camera view (full camera) the background reverts to a generic picture and I have to put it in again. This happens even if I set the background in the camera specifications dialog box. Is there any way to keep the background when you set it so that it appears in the next picture you "take" ? Any help would be appreciated, thanks I'm using suite 2019 and interiors 2019 and have the problem in both. Gayle