Support for Home Designer Architect - does it work? in Q&A Posted February 27, 2018 David, I am using those resources, and will continue to as long as I try to use this thing - you can see that I answered someone else here asking about saltbox roof creation by referencing a training video. You're being a lot more respectful than solver, which I appreciate, but you're basically saying the same thing - users of the HomeDesigner line shouldn't expect any support. I understand the basis of your statement - we paid less, so we should expect less. However, this company does actually claim that buyers of the HomeDesigner software line will get support in numerous sales materials, and they provide a website for us to submit tickets. I would say that if the only functioning "support" is e..g FAQ, reference literature (i.e. product documentation, not product support) and the generosity of other users in a forum, then they shouldn't make those claims, and they shouldn't provide the ticketing website. I believe they should only promise on the pre-sales end what they actually deliver on in the customer experience. Just be honest with customers, that's all.