I have Home Designer Suite 2025 and either one or two problems, not sure. When I open HDS, I see the following sequence of messages, responses, errors, responses:
Message box:
Do you want to download available Home Designer Core Catalogs to your Library?
You can continue to use Home Designer while downloading
I respond "Yes". Next I get the error message box:
The catalog download/update completed with one or more errors. This could be caused by internet connectivity, firewall settings, etc. Would you like to try downloading again?
I respond "Yes", and get the same error. Next, I choose "Check Knowledge Base", and I've tried the various troubleshooting steps there, including manually downloading the Home Designer Suite files to the correct location. None of these troubleshooting steps has changed the Message or Error messages on startup.
In the Database Libraries\errors.log, I see the following error (corresponding to each time I go through the above sequence):
Failed to Download Core Library Index File: HD_Suite_Core_Content_Index.txt, Reason: 0
This file does not exist, and I do not see that file as one of the ones I can download. I've also poke around in the Libraries menu on HDS and none of the things available there has changed the error. One of the things I also noticed is that all the catalog_hash.txt files in every sub-directory of ProgramData are empty
Another error (and probably a separate error?) is that when I open an old Plan file (from HDS 2015), and then open a camera View in the designer, I get a lot of missing file errors:
"One or more files referenced by this view could not be found"
When I look for those files, they were present in the old 2015 folders. I copy them from those 2015 folders to the corresponding 2025 folders, but that does not change that error message the next time I open that Plan/View.
I've searched the forum and Googled on these problems, but so far have not found any answers.
Thanks for any help you can give!
--Steve