Missing files

[CheifUserJanice]

I recently upgraded to Home Designer Architectural 2022 but I have been having some challenges. I cannot properly view plans in 3D and when I download a sample plan, it keeps saying missing files and list a lot of missing files. In 3D view the images are not clear and sometimes have a lighting over the images in different colors.

I really need these issues resolved as I have not been able to do a single drawing since i upgraded.

 

Can anyone help?

Thank you