Bill98502 Posted February 7, 2020 Share Posted February 7, 2020 Returning after two years away, and have downloaded an update. Now when I go to File>New Plan I get a screen (see image) where I am asked to choose units and type of template. After I do so, ...nothing. Can not click "OK", can not progress. Yes, I must be rusty after not using program, but can't even get started! Thanks much. Link to comment Share on other sites More sharing options...
Bill98502 Posted February 7, 2020 Author Share Posted February 7, 2020 Just spent an hour searching Home Designer for help on this issue - no luck. I did find an image which shows what I should see after going to File>New Plan. See image below. I get nothing like this. The "OK" button stays grayed out after I select units and template. Link to comment Share on other sites More sharing options...
solver Posted February 7, 2020 Share Posted February 7, 2020 I'd start by running the installation again. There will probably be a Repair option which I would choose. If that does not fix things, contact Home Designer support directly. Link to comment Share on other sites More sharing options...
Bill98502 Posted February 7, 2020 Author Share Posted February 7, 2020 Thanks Eric. Good to know I did not do something dumb. Link to comment Share on other sites More sharing options...
Bill98502 Posted February 7, 2020 Author Share Posted February 7, 2020 Ran the repair option no luck. Have submitted a request to Home Designer support. Link to comment Share on other sites More sharing options...
Bill98502 Posted February 8, 2020 Author Share Posted February 8, 2020 I received a response from Home Designer support. Yes, there was a glitch, I had to go into my hard drive documents and make changes to Home Designer Architectural 2019 Data folder. Got me going. Link to comment Share on other sites More sharing options...
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