pladaaad Posted December 22, 2018 Share Posted December 22, 2018 My company recently added a new profile on my laptop for security purposes. The old profile has been deleted. When I attempt to activate Home Designer in the new profile it states I have to deactivate from the "active computer" which in this case was my old profile which I can no longer open to deactivate. Help. Link to comment Share on other sites More sharing options...
pladaaad Posted December 22, 2018 Author Share Posted December 22, 2018 Just uninstalled and reinstalled. No change. Still stating I have to deactivate from active computer. Ugh. Link to comment Share on other sites More sharing options...
DavidJPotter Posted December 22, 2018 Share Posted December 22, 2018 You deactivate the license BEFORE uninstalling it, otherwise the Chief Architect Server Software lock assumes it is still installed. Now you will have to contact Chief Architect Sales for assistance to get up and running again, sorry. DJP Link to comment Share on other sites More sharing options...
solver Posted December 23, 2018 Share Posted December 23, 2018 You should be able to login to the Chief website from any computer and activate/deactivate. Link to comment Share on other sites More sharing options...
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